Gallery shows. Images are wrong or stuck.

Several “PDP images broken” bugs look alike. They do not share a fix. This page is only when the gallery / zoom UI mounts and navigation is wrong or stuck — wrong main after thumbnail click, swipe stuck, lightbox wrong asset, thumbnails out of sync. Zoom / lightbox that never opens is shopify-product-image-zoom-broken.

Soft-check shopify-variant-image-not-swapping when only a variant option change fails to swap featured (gallery thumbnails work), shopify-cdn-images-broken when Network shows cdn.shopify.com 404s / broken assets, and shopify-product-recommendations-blank when related / recommended products are blank (not the media gallery).

Open a live PDP on a real phone (or DevTools mobile width). Soft-check thumbnails / arrows / lightbox chrome exist — if zoom never opens at all, switch to shopify-product-image-zoom-broken. Soft-check Customize → product JSON template Media / Product information: gallery layout, enable zoom / click to enlarge, media aspect. Soft-check Theme settings → App embeds for two zoom/lightbox/gallery apps on Current. Soft-check Admin → product → Media order vs storefront thumbnail order. Soft-check Network for cdn.shopify.com 404s — that is shopify-cdn-images-broken. Soft-check whether only variant select breaks featured (gallery thumbs still work) — that is shopify-variant-image-not-swapping.

Capture: which gesture fails (thumb click, swipe, lightbox), whether main index matches selected thumb, app embeds on Current, Media order, and console errors on gallery interaction.

Keep one gallery / zoom path on Current — theme media gallery or one zoom app, not both fighting. Reorder Admin Media so featured and thumbnails match the storefront. Fix JS that desyncs thumbnail index from the main slide after swipe; fix CSS that clips overflow or blocks pointer events mid-swipe. Publish Current theme, hard-refresh, walk thumbnails → main, swipe left / right, open/close lightbox, then change a variant once on mobile and desktop across a few products (including multi-media and single-image).

Honest retest: gallery chrome still mounts; selected thumbnail matches main; swipe advances; lightbox shows the same asset as main. Soft-link shopify-product-image-zoom-broken when zoom never opens after the gallery fix. Soft-link shopify-variant-image-not-swapping when only variant change still sticks. Soft-link shopify-cdn-images-broken when assets 404. Soft-link shopify-product-recommendations-blank when related products are the leftover blank block.

Zoom / lightbox that never opens is shopify-product-image-zoom-broken. Variant select that does not swap featured is shopify-variant-image-not-swapping. CDN / product images 404 is shopify-cdn-images-broken. Related / recommended products blank is shopify-product-recommendations-blank.

The only honest test for this page: gallery / zoom chrome mounts, and thumbnail / swipe / lightbox navigation shows the wrong asset or sticks. Anything else is a different product.

Stay DIY if you can spend one afternoon on the list above: prove theme gallery vs zoom app vs variant media vs CDN, repair wiring, retest. That is the whole playbook. No agency required. Short answers also live on the merchant FAQ. Related pages: product image zoom broken, variant image not swapping, CDN images broken.

Pay for help when the work is not the gallery itself — it is connecting the stack you already have so storefront / PDP / media-gallery exceptions land in a channel you already check, and the live store is one workflow instead of a spreadsheet plus a Slack bot you forgot. That is the Latch AI Ops install.

What $997 USD one-time buys: lead capture on the live store, ops alerts in a channel you already check, and a checkout-ready workflow. 72 hours after collaborator access, not after payment. One live Shopify store. Access plus a delivery thread. Store URL collected at checkout. Not a SaaS seat, not a theme rebuild retainer, not a conversion guarantee, not a brand or theme job.

Other shops' public ranges, not testimonials: a checkout / ops install typically runs $500–$2,500. A full ops consulting block typically runs $2,000–$5,000. $997 is the cheap end of that work, sold as a 72-hour install of three systems — not as an earnings number or conversion-lift claim.

What it does not buy: more orders, recovered revenue, a forever zoom-gallery guarantee, or a case study. Latch AI Ops has not published customer proof because there are no customers yet. You are buying the install.

Checkout is on Whop. Operator is Nico. United States offer. You can revoke collaborator access after handoff. We do not take owner passwords.