The lookbook image mounts. The hotspots do not.

Several “image + overlay” bugs look alike. They do not share a fix. This page is only when a lookbook / shoppable image mounts but hotspot pins are missing or never open. Before/after comparison scrub stuck is shopify-before-after-slider-broken. Instagram / UGC feed empty is shopify-instagram-feed-blank.

Soft-check shopify-zoom-gallery-broken when product zoom / lightbox fails, and soft-link shopify-cdn-images-broken when theme / product CDN assets 404 — not when the lookbook image is visible and the pins simply will not appear or open.

On Current theme (not a draft), open the lookbook / shoppable / editorial page where hotspots should appear in incognito. Confirm the image mounts. Soft-check emptied hotspot metafields / app pin coordinates / product references. Soft-check JS hotspot library console errors / not initializing. Soft-check CSS overflow:hidden, z-index stacking, or pointer-events: none covering pins. Soft-check mobile touch handlers missing while mouse works (or reverse). Soft-check duplicate lookbook / hotspot apps fighting. Soft-check lazy-load hiding pins above the fold.

Capture: page URL + section/block name, blank-hotspot screenshot on desktop and phone, pin data / metafield screenshots, computed overflow/z-index styles, console errors, touch vs mouse notes, and duplicate lookbook embeds on Current.

Restore hotspot pin data and product links. Clear JS init errors. Fix overflow / z-index / pointer-events so pins are visible and clickable. Enable touch + mouse handlers. Disable duplicate lookbook apps one at a time. Soft-check lazy-load not hiding pins. Publish Current, hard-refresh desktop and phone.

Honest retest: pins render on the lookbook image and open product popovers — not a bare image, not dead pins, not only one viewport broken. Soft-link shopify-before-after-slider-broken when the comparison scrub sticks. Soft-link shopify-instagram-feed-blank when the IG / UGC feed is empty. Soft-link shopify-zoom-gallery-broken when zoom / lightbox fails.

Before/after comparison scrub stuck is shopify-before-after-slider-broken. Instagram / UGC feed empty is shopify-instagram-feed-blank. Product zoom / gallery zoom fail is shopify-zoom-gallery-broken. Theme / product CDN images 404 is shopify-cdn-images-broken.

The only honest test for this page: a lookbook / shoppable image mounts, but hotspot pins are missing or never open — while the before/after / IG feed / zoom / CDN paths may still work.

Stay DIY if you can spend one afternoon on the list above: prove pin data vs JS hotspot library vs CSS/z-index vs touch, soft-check apps, repair, retest. That is the whole playbook. No agency required. Short answers also live on the merchant FAQ. Related pages: before/after slider broken, Instagram feed blank, zoom gallery broken.

Pay for help when the work is not the blank hotspots themselves — it is connecting the stack you already have so storefront / theme / lookbook-hotspot exception alerts land in a channel you already check, and the live store is one workflow instead of a spreadsheet plus a Slack bot you forgot. That is the Latch AI Ops install.

What $997 USD one-time buys: lead capture on the live store, ops alerts in a channel you already check, and a checkout-ready workflow. 72 hours after collaborator access, not after payment. One live Shopify store. Access plus a delivery thread. Store URL collected at checkout. Not a SaaS seat, not a theme rebuild retainer, not a conversion guarantee, not a brand or theme job.

Other shops' public ranges, not testimonials: a checkout / ops install typically runs $500–$2,500. A full ops consulting block typically runs $2,000–$5,000. $997 is the cheap end of that work, sold as a 72-hour install of three systems — not as an earnings number or conversion-lift claim.

What it does not buy: more orders, recovered revenue, a forever lookbook-pin guarantee, or a case study. Latch AI Ops has not published customer proof because there are no customers yet. You are buying the install.

Checkout is on Whop. Operator is Nico. United States offer. You can revoke collaborator access after handoff. We do not take owner passwords.